If the water is smelling or has a color please check the following things:
Hair dye is used(color)
The Hydraloop is unable to remove colorants from hair dye. Please instruct the customer to use the option in the app “Activate Bypass mode”
Bleach or other non-biological cleaning agents are used (smell)
The Hydraloop is making use of a bioreactor to eat the food out of the water. When any aggressive agents are used, this disturbs this biological process. Please instruct the customer to use the option in the app “Activate Bypass mode” before using any of these products. Or use a biological alternative. Also see the Hydraloop Care Guide for more details.
Pipework is connected inadequate (smell or color)
Pipework is connected inadequate. If the washing machine water, kitchen sinks or toilet sewage is entering the Hydraloop, this causes bad water quality. Please see the “Maintenance” routine “Check incoming water connections” to figure out if this is the case.
If a lift-pump is connected before the Hydraloop. Sewer water can back flow into the lift-pump. You can check if a lift-pump is installed by going to the device on the HDM. Then to the sub tab “Device”. Under “Options” you will find the check mark “Lift pump before (grey water -> inlet)”. Make sure the lift-pump sewer connection has a check valve installed to prevent any back flow possibilities.
Pre-buffering of the water is installed (smell or color)
When any water pre-buffering is used, this will greatly reduce water quality to a point that the Hydraloop is unable to clean the water. Please get in contact with Hydraloop support to solve this problem.
Air diffuser Hydraloop clogged (smell or color)
If the air diffuser is clogged with too much biofilm, this causes it to not be able to create enough air bubbles to clean the water. Cleaning the diffuser with a brush fixes this. Please use the “Maintenance” routine “Clean device parts” and select to clean the “Air diffuser.”
Clogging on the connection between T1T2 (smell or color)
Lastly, if all else fails. There is also a small change that the connection between T1T2 is clogged. This makes it impossible for sufficient air to reach all the water in the T2 tank, which will make the water an-aerobic and smelly. The clogging could have been caused by unintended debris entering the Hydraloop. But also from too much biofilm growth.
There are two 90 degrees black bends in the Hydraloop. These are the locations where the clogging takes place on the T2 side. To access them, the T1and T2 tanks need to be emptied and the connections keeping the T1 tank at place need to be removed. Please contact Hydraloop support if you are not sure how to do this.
