Introduction At Hydraloop, we understand the importance of your privacy and are committed to ensuring that your personal data is handled with care, security, and transparency. This Privacy Statement explains how we collect, process, store, and protect your information when you use the Hydraloop App and the underlying Hydraloop Device Manager. Your data is used solely to ensure your system operates efficiently, securely, and reliably.
We follow strict GDPR (General Data Protection Regulation, the European Union’s data privacy law) guidelines and apply best practices to give you control over your data while maintaining the highest security standards. Additionally, for users in North America, the Middle East, and Australia, we align with applicable data protection laws and industry standards to ensure a consistent level of security and privacy protection worldwide.
- Your Data and How We Use It To provide you with a seamless experience, we collect only the data necessary for system functionality, maintenance, and security:
- Basic User Information: Name, email address, and phone number for account setup and support.
- Hydraloop System Data: Device status, maintenance logs, and water recycling statistics to ensure optimal system performance.
- Service and Usage Data: Performance monitoring, troubleshooting logs, and service requests to provide proactive support.
- Communication Data: Any interaction with our customer support or service team to assist you better.
- Why Your Data is Processed We process your data to:
- Ensure the smooth operation, security, and efficiency of your Hydraloop system.
- Provide timely support and maintenance when needed.
- Keep you informed of important service updates and improvements.
- Comply with legal and regulatory obligations to safeguard your rights.
We do not use your data for advertising, marketing, or other non-essential purposes. Our focus is solely on ensuring that your system runs effectively, securely, and with minimal hassle for you.
- Your Privacy and Control Because the processing of your data is essential for the operation and security of your Hydraloop system, no additional opt-in is required under GDPR for these functions. However, you always have full control over your data and can:
- Access & Update Your Data: Review and correct your personal details.
- Request Data Deletion: Ask us to remove your data when it’s no longer required.
- Limit Processing: Restrict data use under certain conditions.
- Request a Copy: Receive your data in a portable format.
- File a Concern: Contact your local data authority if you believe your rights are not being respected.
To make any requests regarding your data, contact our Data Protection Officer at privacy@hydraloop.com.
- Your Data is Secure We take your privacy seriously and apply multiple layers of security to protect your information:
- Encryption: Your data is protected during transmission.
- Access Control: Only authorized Hydraloop technicians and certified partners can access relevant system data for support.
- Multi-Factor Authentication (MFA): An added security layer to safeguard your access.
- Certified Infrastructure: We host data in GDPR-compliant, secure data centers with global standards.
- Who Has Access to Your Data?
- We never sell or share your personal data for commercial purposes.
- Data is only shared with trusted Hydraloop service partners when necessary for maintenance or support.
- If data is transferred outside the European Economic Area (EEA), North America, the Middle East, or Australia, we ensure compliance with local and international data protection regulations.
- Data Retention We keep your data only as long as necessary for its intended purpose:
- Service-related data is retained for five years after termination of service.
- Data related to legal obligations is stored in accordance with applicable laws.
- You can request deletion of your data at any time, subject to legal requirements.
- Hydraloop App & Device Manager Only This Privacy Statement applies exclusively to the Hydraloop App and Device Manager. Data processing related to the Hydraloop website is governed by a separate policy.
- Keeping You Informed We may update this Privacy Statement to reflect improvements and changes in our services. Any significant updates will be communicated to you in advance.
- Contact Us For any privacy-related inquiries, you can always reach out to our Data Protection Officer (DPO):
Hydraloop Systems BV
Email: privacy@hydraloop.com