PTU - Troubleshoot
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HL0001: Bioreactor buildup periodPart of the cleaning process of a Hydraloop is the bioreactor. This bioreactor needs to develop on its own by receiving gray water. When a system is just installed there is no bioreactor to start with. Thus it will need 21 days and a minimum of 20 showers/baths entering the Hydraloop. This way enough time […]HL0002: No water recycled in 5 daysIt could be normal for no water being recycled by the Hydraloop for 5 days. But something could also be wrong. Please check the below causes in order. Customer on vacation The customer could just be on vacation. This could explain no recycled water at all. Bathroom renovation or other construction related work preventing water […]HL0003: Toilet/washing machine output is not pressurizedWhen the toilet output or washing machine output are not being pressurized for an unusual amount of time, a warning is made. The cause of this can vary widely.HL0004/HL0032: device is offline for a long periodThe Hydraloop is showing offline for more than a day. As this problem can have multiple causes it is advised to look at the HDM behavior history and all possible causes before taking any action. Please note: if the Hydraloop stays offline for over 6 days, it will stop recycling. And as long as the […]HL0006: The distribution pump was activated in excessProblem The distribution pump is turned on and off too many times for normal behavior. This will reduce the lifespan of the distribution pump. As this problem can have multiple causes it is advised to look at the HDM behavior history and all possible causes before taking any action. CausesHL0007: Device needs maintenanceThe Hydraloop device needs maintenance. It has been past the period of recommended maintenance. Please run the “Maintenance” routine “Service this device”. And check this document for more info.HL0008: UV light not workingThe Hydraloop has a sensor for detecting when the UV light is not working. This feedback is used to send the message of the non-working uv light. Location The uv lamp is located on a different spot for the V1.X systems as it is for the V2.X systems. The lamp itself is also different. Please […]HL0009: Transfer is malfunctioningWhen the transfer is malfunctioning the Hydraloop is unable to transfer the water from the cleaning tanks T1 and T2 to the storage tank T3. Causes This problem can be because of a few causes. Please check the details of these causes in order to figure out which one is probably the case.HL0012: Too many restartsThe device is restarting to often. There can be many different reasons why this happens. For more information please contact Hydraloop support.HL0013: Unable to release water out of T1 properlyWhen the valve of the T1 tank is not opening properly, the Hydraloop can not throw away water out of the system fast enough to keep itself clean. CauseHL0015: Big leaking toiletWhen the Hydraloop device detects that on the toilet line constantly water is being grabbed for way too long of a time period, it generates this error. This is typically 20+ minutes of uninterrupted water grabbing. To save water, and protect the internal water pump (distribution pump) from damage, it will periodically turn off/on the […]HL0016: Could not keep air pressureThe Hydraloop device could not keep its air pressure. Contact Hydraloop support for more information.HL0017: T4 OverflowThe Hydraloop device detects a T4 overflow. This means that there is a good possibility that there is water leaking on the floor. Turn off the backup water immediately! Contact Hydraloop support for more information.Hydraloop has no powerIt could be that the Hydraloop lost power. And is unable to do its functions. Below text helps you understand the consequences, and any troubleshooting related to the problem. No toilet/washing machine filling? Often a hint that the Hydraloop is not powered anymore, is if toilets or a washing machine are connected, but they are […]