Privacy Policy - Hydraloop Systems B.V.
1. Introduction
Hydraloop Systems B.V. ("Hydraloop", "we", "our", or "us") is committed to protecting your privacy and handling your personal data in a transparent and secure manner.
This Privacy Policy explains how we collect, use, store, and protect personal data when you visit the Hydraloop Info Center at info.hydraloop.com — an informational website where we publish manuals, documentation, product guides and support material.
This policy applies exclusively to data collected via this website. Data processing related to our main website (www.hydraloop.com), the Hydraloop App and Hydraloop Device Manager is subject to separate privacy policies.
We process personal data in accordance with the General Data Protection Regulation and other applicable data protection laws.
2. Data Controller
Hydraloop Systems B.V. is the data controller responsible for the processing of personal data described in this Privacy Policy.
Company details:
Hydraloop Systems B.V.
Oostergoweg 9, Wetsus Building / WaterCampus
8911 MA Leeuwarden, The Netherlands
Email: privacy@hydraloop.com
3. Personal Data We Collect
This website is primarily an informational resource. We may collect and process the following categories of personal data:
a. Contact Information
- Name
- Email address
- Any information you voluntarily provide when you contact us
b. Website and Technical Data
- IP address
- Browser type and version
- Device type
- Pages visited and referring pages
- Cookie and display (theme) preferences
4. Purposes and Legal Basis for Processing
We process personal data for the following purposes and based on the following legal grounds:
| Purpose | Legal Basis |
|---|---|
| Responding to inquiries you send us | Legitimate interest |
| Providing requested information and documents | Legitimate interest |
| Website functionality and security | Legitimate interest |
| Remembering your cookie and display preferences | Consent / strictly necessary |
| Compliance with legal obligations | Legal obligation |
Where processing is based on consent, you have the right to withdraw your consent at any time.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to ensure proper website functionality and to remember your preferences. This website currently uses only strictly necessary technologies; no analytics or marketing cookies are placed unless you give explicit consent.
A detailed overview of the cookies and browser storage items used on this website is available in our Cookie Policy. You can withdraw or modify your consent at any time via the cookie preferences on our website or your browser settings.
6. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy:
- Website server logs: up to 90 days
- Cookie consent records: 365 days, unless renewed or reset
- Contact requests: up to 12 months after completion
Data may be retained longer if required by law or necessary for legal claims.
7. Data Sharing and Third Parties
This website is hosted on Hydraloop-managed infrastructure in the Netherlands. To display the website correctly, we use a limited number of third-party providers that may process technical data such as your IP address:
- Google Fonts (web fonts)
- Font Awesome (icon library)
Where third parties process personal data on our behalf, they are contractually obligated to process data only on our instructions, implement appropriate security measures, and comply with applicable data protection laws.
8. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where this occurs, we ensure appropriate safeguards are in place, such as:
- An adequacy decision by the European Commission, or Standard Contractual Clauses
- Additional security measures where necessary
9. Data Security
We implement appropriate technical and organizational measures to protect personal data, including:
- Encryption of data in transit
- Access controls and authentication measures
- Regular security assessments and monitoring
10. Your Rights
Under the GDPR, you have the following rights:
- Right of access
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens.
To exercise your rights, contact us at: privacy@hydraloop.com
11. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.
13. Contact
If you have any questions about this Privacy Policy or the processing of your personal data, please contact us:
Hydraloop Systems B.V.
Email: privacy@hydraloop.com